Who We Are
We gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations and explains how, why and when we process your personal data.
Information That We Collect
Sterling Careers processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. We collect personal information from you:
through the use of forms, which may be on paper or on our Websites, such as when you provide your contact details during our career roadshows, login to access our Services, signup to receive our newsletters, register for information, or make a purchase or commence a course of study; if you choose to provide us with information when you use our Website or access our Services; when you communicate with us for any reason, including by email, postal mail or telephone, and when you use our Services.We collect information automatically:
when you visit our Website, we may collect certain information automatically from your device. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked. using cookies and similar tracking technology, as explained further under the heading 'Cookies', below.
How We Use Your Personal Data
Sterling Careers takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. We may use the information for the following purposes:
- to provide information on other SCL products and Services which we feel may be of interest to you, in accordance with your communications and consent preferences;
- to meet our contractual commitments to you;
- to act on your behalf where third party involvement is available and appropriate – for example through a third party specialist training provider or certification/awarding body;
- to monitor and analyse trends, usage and activities in connection with our Websites/Services; and as necessary to prevent or detect crime.
We may also monitor or record telephone calls for training, customer service and quality assurance purposes, and to detect or prevent crime, [and will inform you that we do so when you call us]. In general, we will use any of the information we collect from you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect such information. However, we may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (such as statistical purposes) if and where this is permitted by applicable data protection laws.
If you do not want us to use your data for any marketing purposes, you will have the opportunity to withhold your consent to this when you provide your details to us.
Your Data Protection Rights
You have the right to access any personal information that Sterling Careers processes about you and to request information about: -
What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us; to exercise your data portability rights.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We may disclose your personal information, with your consent with:
- third party service providers and partners who provide data processing services to us (for example, to support the delivery of Services), or who otherwise process personal information for purposes that are described in this Privacy Notice;
- partners with whom we work to provide Services (such as course vendors, examination bodies and trainers);
- any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;
Third Party Links
You might find links to third party websites on our Websites or within documentation we provide. If you access other websites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their own privacy policies which you should review. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Transfers Outside the EU
Sterling Careers utilise some products or services that may be hosted/stored in Australia and the USA which means that we may transfer any information which is submitted by you through the website outside the European Economic Area ("EEA"). We are mindful of the privacy of our customers so we will ensure that all our service providers have secure systems and are GDPR compliant.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Sterling Careers , however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
Sterling Careers only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. In addition, recordings of telephone calls for training, customer service and quality assurance purposes will be retained for a maximum of 30 days.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Sterling Careers will occasionally send you information about services, events and promotions by email that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer, non-intrusive and you will always have the option to opt-out/unsubscribe at any time.